Questions, answered

You can move your shoot to another time free up to 24 hours before it. Spaces shoots can also be cancelled free until then.

Events, Food, Products, Team and Moments carry a deposit: 30% for events, 25% for the rest. Cancel within an hour of booking and it costs nothing. After that, cancelling more than 24 hours out costs the deposit. Nothing is charged at booking either way.

Inside 24 hours a late fee applies. See our Terms before deciding.

At booking, we authorize your card with a hold for the full price. It is not a charge.

If your booking is more than a few days away, we renew the hold automatically before it expires. Some banks show a new pending amount while the old one drops off.

We charge your card when your photos are delivered, for the agreed price plus any photos you added. If your bank declines a renewed hold, we’ll ask you for another card in the app.

Cancellation fees follow our Terms.

Each package lists what’s included in your shoot. Packages with included extras cost a little less than booking those extras separately. You can add more extras in the app before you book.

Send photos or video you shot. An Editor finishes them, ready to share.

About 90 seconds of swiping: Love or Pass, and this or that between two versions of the same photo. It learns your colour and framing, and whether you post vertical or horizontal.

The optional Director’s Cut goes further: light, moments, retouching and short clips for how you like video cut. You get a name for your look and a line your photographer and Editor read on each booking. See the Lookbook on our home page.

Your Lookbook is saved to your account. Change it or delete it any time in the app.

Up to 2 rounds of changes are included. Send your notes and mark the photos in the app.

You can leave a review for 30 days after delivery. Rate the shoot and the finished photos separately. Studio Edit has a finished-work rating.

Your assigned Creative can see them in the app from 12 hours before the shoot. Editors never see your address or lockbox code.

Yes. Unbranded share links carry no Captr branding, so you can post your photos anywhere, MLS listings included.

We work in Washington, DC and New York City.

It learns the angles, light and framing you like, then coaches whoever holds the phone. The camera and coach are free with your Captr account.

Your measurements stay on your iPhone. A server edit sends one photo only with your permission. Captr schedules deletion within a day, and the provider retention terms are shown before consent.

Camera directions, poses and a color look. No photos, face measurements or private words. Open a shared code in Captr after signing in.

Edits are $5.99 a month through the App Store, including 40 server edits per calendar month in Eastern time and unlimited phone edits. Cancel renewal in Settings → Apple ID → Subscriptions. Restore Purchases is in Self-Captr Settings.